Refunds and Cancellations
Weather-Related: When Glen Lake Public schools are closed due to inclement weather, GAAC classes are cancelled. When We will do our best to provide a make-up opportunity for the missed class. Refunds will not be given if the student is unable to attend the rescheduled session of class. Workshops and one-time classes will be handled on a per-class basis.
Minimum Enrollment: Glen Arbor Arts Center Arts Center reserves the right to cancel any class or multi-day, sequential-day workshop that does not meet its minimum student enrollment prior to the first class session (30 days prior for multi-day workshops). If a class is cancelled by GAAC for lack of enrollment, GAAC will offer a full refund to the student in the manner in which tuition was paid (Cash payments will be refunded by check). Please be aware that GAAC is not responsible for losses incurred due to housing, travel or other arrangements.
We understand that your plans might change. If they do, notify the GAAC office as soon as possible.
One day classes: Requests for cancellation by the student at least seven (7) days prior to the first day of class will be honored (minus a $20 processing fee). NO REFUNDS will be given for a student cancellation made less than seven (7) days in advance of the day of the class.
Multi-day classes and workshops: Requests for cancellation by the student at least fourteen (14) days prior to the first day of the workshop will be honored (minus a $20 processing fee). NO REFUNDS will be given for a student cancellation made less than fourteen (14) days prior to the first day of the workshop.
Any class or workshop that includes an art supply kit to be shipped or picked up: Sorry, no refunds.
Concerts and Lectures
Sorry, no refunds for concert tickets and lectures.
Merchandise orders may be cancelled prior to shipping and full refunds will be given minus a $10 processing fee.
All orders are typically processed and shipped within 1-3 business days. We ship all items (including concert tickets) via United State Postal Service. Tracking numbers for merchandise are available upon request by calling our office at 231-334-6112.
Virtual Exhibit Artwork
All artwork purchased, that is in the custody of the artist, shall be shipped by the artist (third-party) directly. The GAAC shall inform the artist of the sale, and provide contact information to both artist and buyer to arrange the shipping. Payment for the shipping cost shall be paid by the buyer and given directly to the artist. The shipping cost is determined by the artist and agreed upon by the buyer. Shipping costs may include shipping service, packaging, and handling. The GAAC is not liable for any harm or damages related to the shipping made in connection with any third-party. Please carefully review the third-party’s shipping practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party shipping should be directed to the third-party.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our mailing list, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It will affect the user’s experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third-party products or services on our website.
We have implemented the following:
- Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions.
You can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
- By emailing us
- By calling us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
- Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- We may also send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
6031 S Lake St
Glen Arbor, MI 49636
Last Edited on 2016-05-10